Incident Response
Automate to Speed up Critical Incident Response with Zenduty
Zenduty goes a step beyond just alerting, empower your SRE/DevOps teams with robust automation capabilities that provide incident responders quick and accurate orchestration for faster remediation, all the time.
Responding to Critical Incidents
Every second is crucial while dealing with a P0 incident, save resolution time by accessing everything you need for incident response on a single screen.
Single click Response
Response automation allows you to resolve incidents either with a single tap from any device or automatically for critical services.
Business-wide orchestration
Keep all your stakeholders informed in real time about critical incidents that impact the business, allowing the entire company to collaborate and respond proactively.
Critical Incident Context
Access intelligent contextual data on critical incidents to triage faster using context from past incidents, playbooks, similar incidents, postmortem, and tasks.
Co-ordinate Teams
With Zenduty’s incident management software, you can achieve complete clarity on the roles of IC, On-call engineer, SME, Teams, and Services, significantly enhancing coordination during incident response.
Respond to Incidents End-to-end from Slack
Collaboration while dealing with critical incidents is crucial. Zenduty's robust slack integration helps teams save precious seconds by allowing them to respond to critical incidents from the comms channel, i.e., Slack, MS Teams.
Respond to Incidents End-to-end from Microsoft Teams
Zenduty-Microsoft Teams integration's capabilities are the best in the industry. Get real-time alerts on your Teams channel or via the Zenduty bot to coordinate critical incident response faster right from the comms platform and cut your resolution time by 50%.
Incident Response on iOS and Apple Watches
Zenduty's iOS integration allows users to access incident payloads, on-call schedules, assignees, and triggered incidents and gives the option to acknowledge and resolve incidents from the face of the watch, push notification bar, or the app itself. The app additionally allows the user to add responders, and SMEs, to access context around the incident for quick response.
Incident Response on Android and Wear OS Devices
Handle incidents seamlessly from your wrist or the palm of your hand. Get all the information you need at a glance with on-call engineers, incident assignees, schedules, and impacted technical services on your phone and smartwatch. Enjoy easy navigation to see change events, past incidents, and service dependencies on mobile.
Auto Created Conference Bridges
Zenduty values every second you spend doing menial tasks, hence to speed up your discussions during a critical incident, the platform automatically creates a dedicated Zoom/Webex link for you and your team to analyze the critical incident together and come to a resolution faster with just a click of a button.
Delegate Tasks Effectively
Task templates are designed for teams to create their approach to dealing with critical incidents. On-call engineers can start the remediation process immediately. Every incident is unique and requires specific response plans based on the disrupted service. Zenduty allows you to create customized task templates for incident response to help your team be prepared before tackling issues.
Stakeholder Communication
Get updates for the business services that are most crucial for your KPIs and receive notifications when there’s a critical incident on these services. Maintain communication and never be left out of the loop when technical teams address a problem on a business service that you and your customers care about the most.
